Case Manager
Job Title: Case Manager
Reports To: Programs Manager and Youth Justice & Advocacy Manager
Location: Toronto (hybrid position)
Compensation: $61,000
Employment Type: Full-Time, 3-year contract position
About Peacebuilders
Peacebuilders is a Toronto-based non-profit organization dedicated to improving access to justice for youth involved in the legal system and advocating for transformative changes within our justice and education systems. In Canada, the traditional punitive approaches of the youth justice system often perpetuate cycles of recidivism, failing to address the root causes of youth crime. This limits opportunities for rehabilitation and negatively impacts long-term community health. Peacebuilders promotes a restorative approach that fosters social connection, encourages rehabilitation, and invests in building healthier communities.
We believe that every young person deserves a chance to be heard, supported, and given the opportunity to thrive. About the Role Peacebuilders is seeking a Case Manager to primarily support our Restorative Youth Circles (RYC) program. The RYC program is a court-diversion program for justice-involved youth (12-17 years of age) that uses restorative practices. RYC participants complete group circles with program staff and individual circles with Circle Facilitators to address the root causes of their justice-involvement and what is needed to ultimately transform their futures. Successful
program completion results in the withdrawal of charges, providing young people with a
restorative alternative to traditional court proceedings.
The Case Manager will work closely with the Programs Manager to ensure the effective
delivery of programming. This includes providing direct and culturally-relevant client support from referral to the conclusion of the case, when the Case Manager will provide aftercare support. Additionally, they will oversee and support Peacebuilders’ program staff in their direct client support to ensure file management and completion across programs. The Case Manager will also oversee and provide culturally-relevant court navigation support for all young people at the Ontario Court of Justice-Toronto, to promote comprehensive navigation of the youth court system and justice process.
Working closely with the Programs Manager and the Youth Justice & Advocacy Manager, the Case Manager will also support RYC Program design, development and promotion to support the program’s growth and impact.
Responsibilities of the Role
The Case Manager will report to the Programs Manager and the Youth Justice and
Advocacy Manager to ensure delivery of Peacebuilders’ Programs in the following ways:
Provide Direct Culturally-Relevant Client & Court Navigation Support
• Provide program participants and their families with culturally relevant, holistic and emotional support and mentorship, as they navigate the justice system, including their return to community after justice-involvement.
• Conduct initial and ongoing assessments to identify needs, capabilities, goals etc. and tailor programming accordingly.
• Coordinate connections to relevant services, resources and supports.
• Advocate for program participants to ensure access to appropriate services and resources.
• Develop, implement and monitor individualized service and reintegration plans.
• Supervise/oversee files and program staff, and regularly communicate with program staff and Circle Facilitators to monitor participant progress and address issues or questions from staff.
• Facilitate correspondence and liaise with referral sources, defence counsel, Crown counsel, probation, program participants, caregivers, court personnel, Circle Facilitators, program staff and other relevant parties, to support participants’ program completion.
• Lead client file coordination, as needed.
• Oversee the Youth Information Desk at the Ontario Court of Justice-Toronto and address all inquiries relating to court/system navigation, including assisting with the creation of public educational resources and helping youth access resources.
• Provide reintegration support to RYC Program participants for 1 year after the disposition of their legal matter to assist in their successful return to community.
Assist in Program Development, Growth and Outreach
• Conduct consistent, complete and accurate documentation of a file and program impact, and supervise staff documentation.
• Implement program evaluation and survey administration.
• Support managerial staff in strategic planning and implementation of program improvement, including applying research findings to program implementation.
• Assist in the development and execution of outreach planning to increase referrals and identify and engage stakeholders.
• Assist in the design and creation of promotional materials, as needed.
Requirements
• Bachelor’s degree or equivalent education and experience in social work, child and youth development, legal studies, justice studies or other relevant fields.
• Minimum 3 years’ experience in providing direct client support, including case management.
• Demonstrated understanding of anti-Black racism, equity, diversity, and anti-oppression; proficiency in implementing anti-racist, anti-oppression and trauma-informed strategies; and interest in and commitment to achieving social justice for historically disadvantaged groups.
• Lived and/or work experience working directly with Black youth navigating the youth justice system and deep knowledge of the unique challenges that systemic anti-Black racism presents for them, or directly related and relevant experience and knowledge.
• Experience working in or demonstrated knowledge and understanding of the youth criminal justice system is an asset.
• Exceptional relationship-building and communication skills (written and verbal).
• Strong critical thinking, organizational, time management and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
• Demonstrated ability to work across teams in a collaborative environment and manage the coordination and collaboration of multiple stakeholders and projects.
What We Offer:
A collaborative and inclusive work environment.
Ongoing professional development opportunities, including access to training and
skill-building workshops.
Flexible hybrid work environment.
Vacation and paid time off, including personal days.
A diverse and inclusive team culture, where every voice is heard and valued.
Group health benefits and a pension option.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter outlining their qualifications and experience to recruitment@peacebuiders.ca by or before January 14, 2026.
Peacebuilders is committed to diversity and encourages applicants from all backgrounds to apply. Peacebuilders is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any accommodations during the recruitment process, please let us know